CAFFEINE CLUB WHITE T-SHIRT

DELIVERY & RETURNS

*DELAYS IN SHIPPING DUE COVID19
We continue to service our customers as best we can. Current circumstances may cause some delays in transit. For example, new border controls, reduced air freight capacity in the market, and local protective regulations and quarantine measures may all impact service.
Thank you in advance, not only for your loyalty to UPCOTM, but for your patience! The staff at UPCOTM are with you and your family and hope that our products offer you some comfort and support as we take on this challenge together. 

Please allow 1-3 business days for your order to be processed and shipped (excluding weekends). You will be sent an email to confirm your order and then a second email to confirm that your order has been shipped. (If you do not receive this email, please check your junk mail).

Germany, United Kingdom, Italy, Belgium, Portugal, Netherlands, France DELIVERY

FREE - Recorded Delivery (Tracked & Signed) on orders over 50 €

6.00 € - Recorded Delivery (Tracked & Signed) 3-5 days delivery

*We don't deliver on Saturdays, Sundays and holidays.

Spain DELIVERY

FREE - Recorded Delivery (Tracked & Signed) on orders over 30 €

3.50 € - Recorded Delivery (Tracked & Signed) 24-72h hours delivery

*We don't deliver on Saturdays, Sundays and holidays.

Canada, United States DELIVERY

We ship with FEDEX EXPRESS

FREE Express Shipping- Tracked & Insured (1-3 days) on orders over 50 €

Express Shipping - 13 € - Tracked & Signed (1-3 days)

*We don't deliver on Saturdays, Sundays and holidays.

Rest of the world - DELIVERY

FREE - Tracked & Signed (3-12 working days delivery) on orders over 120 €

Express Shipping - 22 € - Tracked & Signed (1-3 days.)

*We don't deliver on Saturdays, Sundays and holidays.

*Customs

All customs/import duties are charged once the parcel reaches its destination country. The charges must be paid by the recipient of the parcel. We have no control over these charges. Customs policies and import duties vary widely from country to country.

**In some rare instances customs can hold your order, this can add on an additional 7 working days delivery time.

RETURNS & EXCHANGES

Returns

You can return items to us for a refund up to 14 days after your goods are received, provided it is in its original, unused condition and you the consumer have taken reasonable care of the goods whilst in your possession. Please allow up to 10 days for your returned items to be refunded. PLEASE fill out the ‘returns form’ that you will find along with your order and return it with your item. Remember to obtain and keep a certificate of postage from the post office since this will act as your proof of delivery.

The return costs are borne by the buyer.

International Returns: Customs declarations for all Non-EU returns must be marked 'Returned goods. No commercial value'.

Exchanges

You can return an item for an exchange up to 14 days after your goods are received, if you'd like a different colour or size of the same item. If you want a different item, then you'll need to return the unwanted item for a refund and place a new order. When you return your order, just pop your returns form in the parcel detailing your exchange size or colour. PLEASE fill out the ‘returns form’ that you will find along with your order and return it with your item.

The return costs are borne by the buyer, but the shipment of the new items are in charge of UPCOTM.

For further information please contact us, we’re happy to help! Please email hello@upcotm.com